Shipping policy

Please note that order processing may take 3-5 business days, parcel drop-off may take 1-3 days. However, parcels may be processed and shipped sooner than expected.

Please be aware, items from viral social media posts may take longer to process and ship. 

We do not ship on weekends or Holidays as USPS is closed.

Once the parcel is dropped off and scanned into the USPS system, Holics Beauty will no longer hold responsibility.

Refunds will not be issued for lost or stolen packages and customers must contact USPS to file a claim as your package will be insured. 

If address is entered incorrectly, we will NOT alter address entered via customer. If Customer advises address is incorrect, a refund will be issued (This applies to customers requesting parcels be sent to a completely different address in comparison to address listed at time of purchase). However, we will add unit or apartment number if customer has forgotten to do so, at customer request.

If the package is returned to the sender, it is the customers responsibility to keep up with tracking and make contact. If the customer prefers a refund for items that has been returned to sender, only the item amount will be refunded as shipping fees are non-refundable.

Please ensure shipping information entered is correct, as we do not alter customer information.